Casino review

Woo Casino Review

Licensing, Payments, Bonus Terms & Withdrawal Policy

  • Updated
  • Facts checked

Woo Casino

Welcome package · deposit 1 of 4

100% up to A$1,850 + 150 free spins

Wagering
40x bonus
Min deposit
A$25
Weekly withdrawal cap
A$16,000
Official site of Woo Casino

18+ · Terms apply · Not an affiliate link · Gamble responsibly

Editorial summary

Key facts

Woo Casino: key published positions
Item Published position Status Source
Official domain on ACMA's blocked list Yes Verified — regulator
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Blocked illegal gambling websites — alphabetical list (data feed of the ACMA page)
Operator relationship woocasino.com is owned and operated by Novatrix SRL (Costa Rica, company registration number 3-102-893958) under E-gaming license No. 0000002 issued by Tobique Gaming Commission. Verified — operator's own pages
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WooCasino homepage
Published processing range up to 12 hours / up to 72 hours (sources differ) Conflicting sources
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Payments
Withdrawal fees No fee listed — every withdrawal method in the payments table shows "Free". Verified — operator's own pages
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Payments
Minimum withdrawal Not confirmed Unconfirmed low confidence
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Terms and Conditions (en-AU)
Daily withdrawal limit A$4,000 Verified — operator's own pages
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Terms and Conditions (en-AU)
Weekly withdrawal limit A$16,000 Verified — operator's own pages
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Terms and Conditions (en-AU)
Monthly withdrawal limit A$50,000 Verified — operator's own pages
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Terms and Conditions (en-AU)
Withdrawal reversal allowed Not confirmed Unconfirmed low confidence
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Terms and Conditions (en-AU)
Deposit wagering before withdrawal 3x Verified — operator's own pages
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Terms and Conditions (en-AU)
KYC required before withdrawal Yes Verified — operator's own pages
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Terms and Conditions (en-AU)
Deadline to complete verification 14 days Verified — operator's own pages
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Terms and Conditions (en-AU)
Australia listed as restricted No Verified — operator's own pages
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Terms and Conditions (en-AU)
Mobile browser play Yes Operator claim
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Play Casino Games and Slots Online

The general Terms and Conditions linked from the footer rendered as an empty page (Woo Casino Terms and Conditions). The copy under the site’s Australian locale path rendered in full on 2 October (Woo Casino Terms and Conditions, en-AU), and every row above that cites the terms rests on that copy. The daily, weekly and monthly limits come from clause 11.8, “Withdrawal Frequency Limits”, which gives Australian-dollar figures alongside other currencies. The processing row shows two figures because the payments page and the terms disagree.

Game providers and currencies

Game providers named on its pages
3: Betsoft, Gamomat, Spinomenal
Currencies listed on its pages
EUR, USD, AUD, CAD, NZD, NOK, BTC, BCH, ETH, LTC, DOG, USDT

As recorded from Woo Casino’s own terms, payment and game pages; neither list is a full catalogue. A provider named here may still be unavailable to Australian accounts, and currency codes are shown as the casino writes them. Checked

What stands out

Woo Casino lists no fee on any withdrawal method. The withdrawal table on the payments page marks every method “Free”, from cards and Neosurf to bank transfer and every listed cryptocurrency, in the version checked on . The general terms add that intermediary banks may charge for bank transfers, “typically up to €16”, outside the casino’s control (terms, clause 11.11).

Woo Casino homepage: a welcome-pack banner in AUD with free spins and Sign Up and Learn More buttons; a left menu with VIP, app, Woo Wheels, Mystery Boxes, Prize Drops, Missions and Promotions; category tiles and provider logos; an Australian flag beside the Log In button; and a cookie bar with an Ok button and the text about accessing the website outside of Australia.
Woo Casino's homepage as shown to an Australian visitor; the official domain served it directly. Its cookie notice says that by proceeding the visitor confirms they are “currently accessing this website outside of Australia”; we did not click it. Source: Woo Casino (Novatrix SRL): Homepage, as shown to an Australian visitor, captured 8 October 2026.

The two processing targets Woo Casino publishes do not match. The payments page says “We aim to process all withdrawals within up to 12 hours” (Woo Casino payments page), while the general terms say “We aim to process all withdrawal requests within 72 hours of approval” (terms, clause 11.6). Both are aims rather than guarantees, and the terms start the clock only at approval, not at the request.

The terms name an outside route for complaints. If the internal process does not resolve a dispute, clause 15.5 points players to EGIS, an alternative dispute resolution body the terms say “operates under the regulations of the Tobique Gaming Commission” (terms, clause 15.5). Clause 17 separately requires disputes to be settled by arbitration in Costa Rica. There is also a deadline: clause 13 says any claim must be filed within 365 days of the date it arose, and later claims are “deemed waived and forever barred” (terms, clause 13).

Woo Casino documents its ownership in the site footer, which says that woocasino.com “is owned and operated by Novatrix SRL” (Woo Casino footer), a Costa Rican company that also runs Ricky Casino under the same licence. Third-party sites that name other companies as the operator do not match the official site.

Crypto is a full payment route at Woo Casino, not only a deposit option. Bitcoin, Ethereum, Litecoin, Tether, Bitcoin Cash and Dogecoin are listed for both deposits and withdrawals, with a Tether minimum deposit of 5 USDT and a Bitcoin minimum of 0.0001 BTC.

Important limitations

Woo Casino has an Australian regulator record. ACMA formally warned Dama N.V., which it named as “a provider of the Woo Casino service”, on 24 February 2025, and its investigations page lists Woo Casino among services formally warned in 2021 (ACMA formal warning). The terms name Novatrix SRL, which neither record mentions.

The general terms, read through the Australian locale path, set conditions that hold a payout and leave some points open (Woo Casino Terms and Conditions, en-AU). In those terms:

  • every deposit must be wagered 3x before it is withdrawn, even without a bonus, or the casino may charge a processing fee of unstated size or refuse the withdrawal;
  • a withdrawal stays pending until verification is complete, with no fixed pending period, and is cancelled if the player cannot be reached within 14 days;
  • an account with no login or play for 12 months is treated as dormant, with this consequence: A monthly dormancy fee of €25 (or currency equivalent) is deducted from the balance; a balance below €25 is taken in full.
  • withdrawals are limited to A$4,000 a day, A$16,000 a week and A$50,000 a month, all “calculated on a rolling basis” (clause 11.8), and each request is also capped by the method’s own maximum;
  • no casino-wide minimum withdrawal is set, only per-method minimums;
  • nothing says whether a player can reverse a pending withdrawal, although the casino may cancel one, for example over duplicate accounts.

Outside the general terms, the Woo Casino bonus terms do not state how long the welcome bonus stays valid.

The Australian-locale payments page gives card and bank-transfer limits in Australian dollars and lists only cards and six cryptocurrencies (Woo Casino payments page, en-AU); the international page adds e-wallets, Neosurf, Paysafecard and Interac with euro or Canadian-dollar limits. PayID appears on neither page. On 7 October 2026 we also checked the logged-out payment and promotion pages from an Australian connection: the international payments address sent us to the Australian page, which still did not list PayID (Woo Casino payments page, as shown in Australia). The logged-in cashier was not checked.

Operator and licence

Woo Casino is operated by Novatrix SRL, a company incorporated in Costa Rica, under an e-gaming licence the footer attributes to the Tobique Gaming Commission. Anjouan’s register, which lists websites, also names woocasino.com, under a second Novatrix licence.

Novatrix SRL

Operating company
Novatrix SRL
Registration number
3-102-893958
Jurisdiction
Costa Rica
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Tobique Gaming Commission

Jurisdiction
Tobique First Nation (New Brunswick, Canada)
Licence number
0000002 (stated by the operator; the register does not publish licence numbers)
Licence type
B2C remote gambling licence
Holder
Novatrix SRL
Register status
Active Verified — regulator
Checked

Anjouan Gaming

Jurisdiction
Anjouan (Comoros)
Licence number
ALSI-202508056-FI2
Licence type
B2C (register type "b2c")
Holder
Novatrix SRL
Register status
Active Verified — regulator
Checked

The footer gives the licence as “E-gaming license No. 0000002 issued by Tobique Gaming Commission” (Woo Casino homepage footer). The Commission’s License Holders register lists Novatrix S.R.L as a B2C licence holder with status active and an expiry date of 13 March 2027. The register has no licence-number or domain column, so it confirms the company but not the footer’s licence number or that woocasino.com is covered by it.

Tobique Gaming Commission License Holders page. Below the column headings Company Name, License Expiration Date and License Type, the highlighted row shows Novatrix S.R.L with a B2C licence and an expiry date; the next row lists Novatrix S.R.L (B2B) with a B2B licence. Neighbouring rows list other companies.
Novatrix S.R.L's B2C entry, highlighted, on the Tobique Gaming Commission's licence-holders list. The list has no licence-number or domain column. Source: Tobique Gaming Commission, License Holders, captured 7 October 2026.

The Commission’s domain validator returned “NOT licensed” for woocasino.com. We do not treat that as a finding: the same bare-domain query also returns “NOT licensed” for a Novatrix domain whose seal link shows it as valid, and Woo Casino’s own seal token could not be read. The Tobique Gaming Commission is the gaming regulator of the Tobique First Nation in New Brunswick, Canada, not an Australian or Canadian government regulator. Our guide to checking a casino licence explains how to read registers like this one.

Anjouan’s Licence Register lists woocasino.com among the domains of Novatrix SRL’s licence ALSI-202508056-FI2, recorded as active and expiring on 24 August 2027, on the same row as rickycasino.com. Woo Casino’s terms and footer, as shown to Australian visitors, name only the Tobique licence. The same terms list Comoros, the country Anjouan belongs to, among the countries whose users may not play for real money (terms, clause 2.4).

Many look-alike domains use the Woo name, and several publish a different operator or a Curaçao licence. None of them was used as evidence here; the official site is woocasino.com.

ACMA’s formal warnings

ACMA began investigating “on 20 January 2025” whether the Woo Casino service “provided an unlicensed regulated interactive gambling service”, and its warning dated 24 February 2025 is addressed to Dama N.V. at a Curaçao address (ACMA formal warning). The warning cites subsection 15AA(3) only and concerns betting: it says the service offered services for placing bets, “including in-play betting services”. The domain it names is a numbered Woo Casino domain rather than woocasino.com.

The earlier record is thinner. ACMA’s investigations page marks the 2021 “Woo Casino” entry as one of the services to which formal warnings were issued, but it names no recipient and links no document, so we cannot say which company was warned that year (ACMA investigations page). Neither record names Novatrix SRL, the company Woo Casino’s terms and footer name today, and we could not establish any relationship between Dama N.V. and Novatrix SRL. ACMA also named Dama N.V. as the provider of Ricky Casino, the other Novatrix brand we review, in a warning dated 1 June 2022 (ACMA formal warning about Ricky Casino).

Account verification (KYC)

Woo Casino’s KYC policy asks for a passport, a second identity document and proof of address, and it allows up to 30 working days for the documents to be reviewed (Woo Casino KYC policy). The general terms add that the casino may ask for a phone call or, if documents are not in Latin or Cyrillic script, a video verification, and that “Withdrawals and refunds will remain on hold until your Account is fully verified” (terms, clauses 8.5, 9.5 and 14.6).

Woo Casino: verification requirements
Item Published position Status Source
KYC required before withdrawal Yes Verified — operator's own pages
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Terms and Conditions (en-AU)
KYC documents requested Government-issued photo ID (passport, driver's licence), Proof of address (utility bill, bank statement), Proof of payment method (card front/back, e-wallet screenshot), Second ID (if requested), Video verification if documents are not in Latin or Cyrillic script Verified — operator's own pages
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Terms and Conditions (en-AU)
Deadline to complete verification 14 days Verified — operator's own pages
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Terms and Conditions (en-AU)
Consequence of failed verification The account is locked and the withdrawal cancelled if the player cannot be reached within two weeks of the request; failing verification within two weeks of the casino's request leads to account termination and confiscation of funds. Verified — operator's own pages
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Terms and Conditions (en-AU)

How long document review can take

What the terms state: Verification checks may be run at the Company's sole discretion; an account may be suspended until satisfactory information is provided, and KYC document review can take up to 30 working days after all requested documents are provided. Verified — operator's own pages

“5. Consideration timelines for KYC documents could be up to 30 working days from the moment when the client provided all requested documents.”

Source: KYC Policy (Woo Casino (Novatrix SRL)), checked 15 October 2026.

Our analysis:

The review period starts only once every requested document has been supplied, and the policy lets the operator request more documents at any point. Because the general terms hold every withdrawal until the account is verified, a first withdrawal can wait for this review, well beyond either processing target. The payments page itself advises “verifying your account in advance by uploading relevant documents” (payments page). The deadlines are uneven: the casino’s review can run for weeks once documents are in, and it may ask for more, while the player has 14 days to be reachable. Our casino KYC guide covers what these checks usually involve.

Deposits and withdrawals

Woo Casino’s processing target is recorded as up to 12 hours / up to 72 hours (sources differ), checked on , because the payments page and the terms state different figures. Every withdrawal method is marked as free. The table below lists the methods we could attribute to a named brand.

Payment methods listed on Woo Casino's payments page
Method Deposits Withdrawals Min. deposit Min. withdrawal Published processing Fees
Bank transfer — Yes — A$250 1–5 business days / up to 3 business days (sources differ) No casino fee listed; intermediary banks may add their own fees (typically up to €16).
Bitcoin Cash (BCH) Yes Yes — — — —
Bitcoin Yes Yes 0.0001 BTC 0.0001 BTC — —
Dogecoin (DOGE) Yes Yes — — — —
Ethereum Yes Yes 0.002 ETH 0.01 ETH — —
Litecoin Yes Yes 0.01 LTC 0.01 LTC — —
Mastercard Yes Not confirmed A$15 — — —
Neosurf Yes low confidence Yes low confidence €20 €10 — —
PayID Not confirmed Not confirmed — — — —
Paysafecard Yes low confidence Yes low confidence €20 €10 — —
Tether (USDT) Yes Yes 5 USDT 5 USDT — —
Visa Yes Not confirmed A$10 — — —

— means we have not recorded a figure for this method; it does not mean the casino publishes none (the review's text covers figures its pages state in conflicting ways). “Low confidence” means the page names the method only in general terms (for example a general list, a logo strip or the version of a page shown in another country), so it may not apply to Australian accounts.

Seen from an Australian connection, the Australian payments page names its deposit rows by logo as Visa, Mastercard and Maestro (Woo Casino payments page, as shown in Australia). Its single “Credit Card” withdrawal row has no logo and does not say which card brands it covers, so card withdrawals are marked as unconfirmed. The international payments table lists card withdrawals as taking “1 - 3 banking days” and e-wallet and crypto withdrawals as “Instant” (Woo Casino payments page).

Bank transfer is a withdrawal-only method, with a minimum of A$250. Its timing differs between sources: the table says “1 - 5 banking days”, while the terms say “All bank transfers are processed within 3 business days” (terms, clause 11.10). The Australian-locale table caps single withdrawals at “Max. 6,000 AUD” for cards, “Max. 4,000 AUD” for bank transfer and “Equivalent to 4000 EUR” for crypto (payments page, en-AU). The terms add that a request above a method’s limit “may be split into multiple installments” (terms, clause 11.1). On top of these per-request maximums, clause 11.8 caps the total withdrawn at A$16,000 in any seven days, counted back from the request “including the current day”, while clause 11.7 separately caps winnings from no-deposit bonuses at “75 CAD, 75 AUD, 75 NZD” (terms, clauses 11.7 and 11.8).

PayID is not listed on either payments page, so it is not confirmed; see PayID casinos for sites that list it. Neosurf and Paysafecard appear as withdrawal methods only on the international page, which Australian visitors are redirected away from; that is unusual for prepaid vouchers, and we record them as published. Woo Casino’s terms leave two points open, the pending period and whether a player can reverse a withdrawal, and our guide to how casino withdrawals work explains how both usually work.

Welcome bonus and wagering

The Woo Casino welcome package spreads up to A$6,500 over 4 deposits, and the first deposit earns a 100% match up to A$1,850 plus 150 free spins. Woo Casino’s Australian promotions page, checked from an Australian connection, states these amounts in Australian dollars (Woo Casino promotions page, as shown in Australia).

Woo Casino promotions page: a welcome-package banner in AUD with free spins over up to four deposits, and First Deposit Bonus and First Crypto Deposit Bonus cards, each with a match percentage and an AUD maximum.
Woo Casino's promotions page as shown to an Australian visitor. Source: Woo Casino (Novatrix SRL): Promotions page, as shown to an Australian visitor, captured 8 October 2026.
Woo Casino first-deposit bonus: published terms
Item Published position Status Source
Match percentage 100% Verified — operator's own pages
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Promotions (Australian locale), as shown to an Australian visitor
Maximum bonus per deposit A$1,850 Verified — operator's own pages
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Promotions (Australian locale), as shown to an Australian visitor
Package total A$6,500 Verified — operator's own pages
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Promotions (Australian locale), as shown to an Australian visitor
Free spins 150 Verified — operator's own pages
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Promotions
Minimum qualifying deposit A$25 Verified — operator's own pages
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Bonus terms
Wagering requirement 40x Verified — operator's own pages
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Bonus terms
Wagering applies to Bonus Verified — operator's own pages
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Bonus terms
Maximum bet while wagering A$8 Verified — operator's own pages
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Bonus terms
Pokies wagering contribution 100% Verified — operator's own pages
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Bonus terms
Winnings cap applies No Verified — operator's own pages
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Bonus terms
Bonus expiry Not confirmed Unconfirmed low confidence
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Bonus terms

Clause 1k of the bonus terms applies the 40x multiple to “All deposit bonuses”; it does not say whether the deposit counts towards the base, so the example applies it to the bonus alone. The terms add that the player’s own money is wagered first and bonus money second. The first-deposit free spins arrive “as a set of 25 per day for 6 days”, and their winnings carry the same wagering requirement (Woo Casino bonus terms 1i, 1k, 2a and 2b). The worked wagering examples in our guide show how the base changes the total.

The bonus terms set the minimum qualifying deposit at A$25. The maximum bet in the table is the Australian-dollar figure from clause 1e, which sets the limit at “5 EUR” or “8 AUD” depending on currency (bonus terms 1e). Pokies count 100% towards wagering, while baccarat, blackjack, roulette and poker count “5%” (bonus terms 6a); the list of excluded pokies that clause refers to was not captured. As noted above, the bonus terms give no expiry period for the welcome bonus. This review does not list bonus codes.

Games and providers

Woo Casino’s homepage FAQ names BetSoft, Spinomenal and Gamomat as game providers, and describes RNG titles, live dealer games and slots (Woo Casino homepage). The games page promises “hundreds of the best slot games” but shows no count, so we could not record a total number of games or pokies (Woo Casino games page). No RTP or payout percentage is published on the pages we could read.

Mobile

Woo Casino’s games page says its games “are available on Android and iPhone devices”, which the key-facts table records as an operator claim of mobile browser play; the page itself does not say whether play is in the browser or an installed app. The site navigation shows “Woo app” and “iOS and Android” links, yet the fetched pages contain no App Store or Google Play listing, so a native app is not confirmed. See mobile casinos for how we assess mobile play.

Woo Casino: mobile access
Item Published position Status Source
Mobile browser play Yes Operator claim
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Play Casino Games and Slots Online
iOS app Not confirmed Unconfirmed low confidence
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Play Casino Games and Slots Online
Android app Not confirmed Unconfirmed low confidence
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Play Casino Games and Slots Online

Responsible-gambling tools

Woo Casino documents deposit, loss and wager limits, a cooling-off period and self-exclusion, and all of them are requested by email to support rather than set in the account. The responsible-gambling policy, versioned 10 March 2026 and signed by the Novatrix SRL director, says “To set the limits, please reach out to us by support@woocasino.com” (Woo Casino responsible-gambling policy).

Woo Casino: responsible-gambling controls documented on its pages
Item Published position Status Source
Deposit limits Yes Verified — operator's own pages
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Responsible Gambling Policy
Loss limits Yes Verified — operator's own pages
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Responsible Gambling Policy
Session limits Not confirmed Unconfirmed low confidence
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Responsible Gambling Policy
Reality check Not confirmed Unconfirmed low confidence
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Responsible Gambling Policy
Time-out Yes Verified — operator's own pages
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Responsible Gambling Policy
Self-exclusion Yes Verified — operator's own pages
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Responsible Gambling Policy

A lower limit applies immediately, while a higher one needs email confirmation and waits until the previous limit expires. Loss and wager limits do not cover the sportsbook, and the cooling-off limit does not stop sportsbook bets from an existing balance. Self-exclusion is offered for “6 months, 9 months, 1 year or Forever”, withdrawals during it must be requested manually through support, and verification still applies (responsible-gambling policy). The policy refers to support organisations but names none in the text we could read; our gambling help page lists Australian services.

Terms that deserve attention

The clauses below are the ones most likely to stop or reduce a Woo Casino withdrawal, with or without a bonus.

Maximum bet, including feature buys

What the terms state: A$8 Verified — operator's own pages

“1e. While you have active bonus, maximum bet for all game types (slots, live games, table games, scratch, action games) is 5 EUR / 5 USD / 50 NOK / 8 CAD / 8 AUD / 8 NZD (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to respins) will add to your bet amount.”

Source: Bonus terms (Woo Casino (Novatrix SRL)), checked 15 October 2026.

Our analysis:

The limit covers every game type while a bonus is active, and buying a feature or respin adds to the stake. Clause 8i extends it to doubling after a round and to purchased bonus rounds, so a pokie with a bonus-buy button can breach the rule in one click. Breaching it lets the casino confiscate the winnings, not only the excess stake.

Winnings cap: welcome bonus excluded

What the terms state: No Verified — operator's own pages

“1c. The maximum winnings that will be paid out resulting from a cashback bonus, comp points bonus, tournament bonus, any deposit bonus except welcome bonus, personal VIP bonus or the weekly bonus will be 10,000 EUR/USD/CAD/AUD, 100,000 NOK.”

Source: Bonus terms (Woo Casino (Novatrix SRL)), checked 15 October 2026.

Our analysis:

Clause 1c caps winnings from cashback, comp-point, tournament, VIP, weekly and other deposit bonuses but names the welcome bonus as the exception, so the welcome match has no cap in the bonus terms. The same clause allows “up to 14 working days” to examine each case (bonus terms 1c). No-deposit winnings are capped separately at “75 AUD” under clause 1b (bonus terms 1b). The general terms set no welcome-bonus cap either. Their clause 11.7 also caps “Winnings from no-deposit bonuses”, but with daily, weekly and monthly figures in the thousands, which is hard to reconcile with the bonus terms’ own cap (terms, clause 11.7).

Verification deadline and forfeiture

What the terms state: The account is locked and the withdrawal cancelled if the player cannot be reached within two weeks of the request; failing verification within two weeks of the casino's request leads to account termination and confiscation of funds. Verified — operator's own pages

“Failure to pass verification within two (2) weeks of our request will result in account termination and funds confiscation.”

Source: Terms and Conditions (en-AU) (Woo Casino (Novatrix SRL)), checked 2 October 2026.

Our analysis:

The consequence of missing the deadline goes beyond a cancelled withdrawal: the terms allow the account to be terminated and its funds confiscated. The KYC policy adds a second trigger, letting the casino close the account and “cancel all funds in your balance” if registration details do not match the passport (KYC policy clause 4). Entering details exactly as they appear on an identity document, and keeping phone and email current, avoids both.

Deposit wagering before any withdrawal

What the terms state: 3x Verified — operator's own pages

“Any deposit must be wagered three (3) times the deposited amount before you may withdraw those funds. If you make multiple deposits without any gameplay, you must wager the combined total of all deposits before initiating a withdrawal.”

Source: Terms and Conditions (en-AU) (Woo Casino (Novatrix SRL)), checked 2 October 2026.

Our analysis:

This rule applies with or without a bonus, so a player who deposits and changes their mind cannot simply take the deposit back. Several deposits made without play in between are added together, and the casino may charge a processing fee, whose amount is not stated, or refuse the withdrawal. The rule also narrows clause 6e of the bonus terms, which lets a player withdraw the deposit before bonus wagering is complete at the cost of the bonus and any winnings from it: under the general terms, that deposit must still meet the deposit wagering rule.

Dormancy fee on inactive accounts

What the terms state: A monthly dormancy fee of €25 (or currency equivalent) is deducted from the balance; a balance below €25 is taken in full. Verified — operator's own pages

“Once your Account becomes inactive, we reserve the right to charge a monthly dormancy fee of €25 (or currency equivalent), deducted from your remaining balance. If your balance is less than €25, we will deduct the entire balance instead.”

Source: Terms and Conditions (en-AU) (Woo Casino (Novatrix SRL)), checked 2 October 2026.

Our analysis:

The fee is taken every month until the balance reaches zero or the player logs in and places a wager, so a forgotten balance does not simply freeze; it runs down. The fee is stated in euros with a “currency equivalent”, and no Australian-dollar figure is given.

Other clauses in the Woo Casino bonus terms deserve attention too:

  • Crypto deposits and the welcome offer. Clause 1l states “No bonuses are available for any of the crypto currencies”, yet the promotions page carries a “First Crypto Deposit Bonus” heading without details. The two official pages contradict each other.
  • Free spins tied to deposit turnover. Under clause 1m, free spins and their winnings can be cancelled if the deposit behind them has not been wagered “at least 3 (three) times”, with table-game bets excluded (clause 1m).
  • Discretionary “bonus abuser” label. Clause 8a lets management classify accounts “at their discretion” and void all bonuses and winnings, and clause 8b treats a deposits-to-bonuses ratio of “more than 50%” as abuse (clauses 8a and 8b).
  • One bonus per IP address. Clause 1d limits bonuses to one “per person (e-mail/browser/device/IP address)”, and the homepage FAQ allows only one account per person or IP address, which can affect households sharing a connection.

Strengths and limitations

Strengths

  • The footer names the operator, Novatrix SRL, with its Costa Rica registration number, and the Tobique register lists the company with a licence expiring on 13 March 2027

  • No fee is listed on any withdrawal method in the payments table
  • The general terms publish rolling withdrawal limits in Australian dollars, up to A$50,000 a month

  • The general terms name an outside dispute body, EGIS, for complaints the casino does not resolve

  • Bitcoin, Ethereum, Litecoin, Tether, Bitcoin Cash and Dogecoin are listed for both deposits and withdrawals

  • The welcome bonus is excluded from the winnings cap that applies to other bonuses

  • Deposit, loss, wager, cooling-off and self-exclusion tools are documented

Limitations

  • ACMA formally warned Dama N.V., named as a provider of Woo Casino, in February 2025 and lists Woo Casino among services warned in 2021; neither record names the current operator, Novatrix SRL

  • Funds can be confiscated if verification is not passed within 14 days of the casino’s request, while the KYC policy allows weeks for its own document review

  • Each deposit must be wagered 3x before withdrawal, and inactive accounts are charged a monthly dormancy fee

  • The payments page and the general terms state different processing targets, and neither is a commitment

  • The dormancy fee and intermediary bank charges are stated only in euros, and PayID is not listed

  • The Tobique register confirms the licence holder but not the licence number or that woocasino.com is covered; only an Anjouan licence the terms do not name lists the domain

  • Bonus terms contradict the promotions page on crypto bonuses and let management void winnings at its discretion

  • Responsible-gambling limits must be requested by email rather than set in the account

How it compares

Woo Casino’s sister brand is Ricky Casino: both casino records name Novatrix SRL as operator and the same Tobique Gaming Commission licence, and Anjouan’s register lists both domains under one Novatrix licence. The two sets of general terms are worded almost alike: both require each deposit to be wagered before withdrawal, set the same verification deadline and dormancy rule, and set daily, weekly and monthly limits in clause 11.8. The limits differ: Woo Casino’s include Australian-dollar figures and roll continuously, while Ricky Casino’s are in euros only and its month resets on the 1st. The Ricky Casino review quotes its version. Both brands also have an ACMA record, and in each case the company ACMA named is Dama N.V., not Novatrix SRL: ACMA formally warned Dama N.V. as the provider of Ricky Casino on 1 June 2022 and as a provider of Woo Casino on 24 February 2025, and its investigations page lists Woo Casino among services formally warned in 2021. For payout policies side by side, see fast withdrawal casinos; for crypto-first sites, see crypto casinos; and for welcome-offer terms across brands, casino bonuses. The full list is on our casino reviews page.

FAQ

ACMA formally warned Dama N.V., which it named as “a provider of the Woo Casino service”, on 24 February 2025, finding that it had provided “an unlicensed regulated interactive gambling service to customers physically present in Australia” (ACMA formal warning). ACMA’s investigations page also lists Woo Casino among services formally warned in 2021, without naming the company. This review makes no statement about legality; it reports what the documents show. Woo Casino’s restricted-country list in clause 2.4 of its terms does not include Australia, although it lists Norfolk Island, Christmas Island and the Cocos (Keeling) Islands (terms, clause 2.4). Even so, the cookie banner Woo Casino showed an Australian connection on 7 October 2026 asked the visitor to confirm “I am currently accessing this website outside of Australia” (Woo Casino promotions page, as shown in Australia). Separately, woocasino.com is on ACMA’s list of gambling websites Australian internet providers are asked to block. The only licence its pages name comes from the Tobique Gaming Commission, a First Nation regulator in New Brunswick, Canada, and Anjouan’s register lists woocasino.com under a second Novatrix licence; neither regulator is Australian. This review is not legal advice.

How long does Woo Casino take to withdraw?

Woo Casino’s own pages give different answers: the payments page aims for “within up to 12 hours” (payments page), while the terms aim for “within 72 hours of approval” (terms, clause 11.6). The payments table then lists “1 - 3 banking days” for cards, “Instant” for crypto, and 1–5 business days / up to 3 business days (sources differ) for bank transfer. These are published figures, not observed payouts; withdrawals stay pending until verification is complete, and the KYC policy allows “up to 30 working days” for document review (KYC policy clause 5).

How do you withdraw from Woo Casino?

Woo Casino’s homepage directs players to the cashier section to withdraw, and the payments page recommends uploading verification documents in advance. The method must appear in the withdrawal table, where bank transfer has a minimum of A$250, and each deposit must first have been wagered 3x. A player with an active bonus who withdraws the deposit early forfeits the bonus and its winnings.

What is the payout percentage at Woo Casino?

Woo Casino does not publish a payout percentage or RTP figure on the pages we could read. Return-to-player rates are set per game by providers such as BetSoft, Spinomenal and Gamomat, and are usually shown inside each game.

Does Woo Casino have an app?

A native app is not confirmed. The site navigation shows “Woo app” and “iOS and Android” links, but we found no App Store or Google Play listing on the official pages, and the games page says only that games run on Android and iPhone devices.

Is WooCasino safe to play at?

We cannot give a safety verdict, only what is documented. ACMA formally warned Dama N.V., as a provider of the Woo Casino service, in February 2025, and lists Woo Casino among services formally warned in 2021; neither record names Novatrix SRL. Woo Casino names its operator, and the Tobique register lists that company as a current licence holder. Against that, its terms allow funds to be confiscated if verification is not passed within 14 days, its two processing targets disagree, KYC review can take weeks, and woocasino.com is on ACMA’s blocked-websites list. The sections above set out both sides.

Sources

  1. Formal Warning under section 64A of the Interactive Gambling Act 2001 — Dama N.V. (Woo Casino) — Australian Communications and Media Authority. Regulator · checked 7 October 2026 · archived copy of 7 October 2026
  2. Investigations into online gambling providers — Australian Communications and Media Authority. Regulator · checked 7 October 2026
  3. Blocked illegal gambling websites — alphabetical list (data feed of the ACMA page) — Australian Communications and Media Authority (ACMA). Regulator · checked 9 October 2026 · archived copy of 11 May 2026
  4. Terms and Conditions — Woo Casino (Novatrix SRL). Official terms · checked 30 September 2026 · status: Unreachable
  5. Terms and Conditions (en-AU) — Woo Casino (Novatrix SRL). Official terms · checked 7 October 2026
  6. Homepage, as shown to an Australian visitor — Woo Casino (Novatrix SRL). Official operator · checked 8 October 2026
  7. Payments — Woo Casino (Novatrix SRL). Official operator · checked 15 October 2026
  8. WooCasino homepage — Woo Casino (Novatrix SRL). Official operator · checked 15 October 2026 · archived copy of 1 September 2026
  9. Payments (Australian locale) — Woo Casino (Novatrix SRL). Official operator · checked 2 October 2026 · archived copy of 23 April 2025
  10. Payments (Australian locale), as shown to an Australian visitor — Woo Casino (Novatrix SRL). Official operator · checked 7 October 2026
  11. License Holders — Tobique Gaming Commission. Regulator · checked 30 September 2026
  12. TGC licence validation — woocasino.com — Tobique Gaming Commission. Regulator · checked 30 September 2026
  13. Licence Register — Anjouan Gaming. Regulator · checked 7 October 2026
  14. Formal Warning under section 64A of the Interactive Gambling Act 2001 — Dama N.V. (Katsubet, Winz.io and Ricky Casino) — Australian Communications and Media Authority. Regulator · checked 7 October 2026 · archived copy of 5 August 2025
  15. KYC Policy — Woo Casino (Novatrix SRL). Official terms · checked 15 October 2026
  16. Promotions (Australian locale), as shown to an Australian visitor — Woo Casino (Novatrix SRL). Official operator · checked 15 October 2026
  17. Promotions page, as shown to an Australian visitor — Woo Casino (Novatrix SRL). Official operator · checked 8 October 2026
  18. Bonus terms — Woo Casino (Novatrix SRL). Official terms · checked 15 October 2026
  19. Play Casino Games and Slots Online — Woo Casino (Novatrix SRL). Official operator · checked 30 September 2026 · archived copy of 25 April 2025
  20. Responsible Gambling Policy — Woo Casino (Novatrix SRL). Official terms · checked 7 October 2026
  21. Promotions — Woo Casino (Novatrix SRL). Official operator · checked 15 October 2026
  22. Homepage (en-AU), as shown to an Australian visitor — Woo Casino (Novatrix SRL). Official operator · checked 7 October 2026 · status: Redirected · archived copy of 22 March 2025

Woo Casino

Welcome package · deposit 1 of 4

100% up to A$1,850 + 150 free spins

Official site of Woo Casino

18+ · Terms apply · Not an affiliate link · Gamble responsibly

Change log

  1. Added ACMA's formal warnings about Woo Casino

    ACMA's formal warning of 24 February 2025 names Dama N.V. as a provider of the Woo Casino service and finds that it provided an unlicensed regulated interactive gambling service to customers in Australia, and ACMA's investigations page lists Woo Casino among the services formally warned in 2021. An earlier version of this review did not mention either record. The summary, the operator section, the limitations, the comparison and the FAQ now reflect them, and the review no longer links to the casino.

  2. Corrected withdrawal limits

    Clause 11.8 of Woo Casino's general terms sets rolling daily, weekly and monthly withdrawal limits, with Australian-dollar figures. An earlier version of this review said no general cap was stated and treated the figures as caps on no-deposit winnings, because our saved copy of the terms had lost the 11.8 heading; clause 11.7 caps no-deposit winnings separately.

  3. Welcome bonus and card deposit minimums now in Australian dollars

    Woo Casino's Australian promotions and payments pages, checked from an Australian connection on 7 October 2026, state the welcome bonus, the package total and the Visa and Mastercard deposit minimums in Australian dollars. An earlier version recorded the bonus amounts in euros from the international page and could not read the card logos. The same check found no PayID and noted the cookie banner shown to Australian visitors.

  4. Anjouan's licence register lists woocasino.com

    Anjouan's Licence Register lists woocasino.com under a second licence held by Novatrix SRL, ALSI-202508056-FI2. This review had said the register confirms the company but not that woocasino.com is covered. It now records the Anjouan listing and notes that Woo Casino's terms and footer, as shown to Australian visitors, name only the Tobique licence.

About the author

Photo of Arvilla Winslow

Arvilla Winslow

Web Content Editor

Arvilla Winslow is a web content editor at Online Casino News. For Pokies Online AUS she writes and edits the casino reviews, comparison pages and guides. She builds each page from operators' published terms, licence registers and the site's structured fact records, and every fact she uses shows its source and check date.

Covers: Online casino terms and conditions, Casino payments and withdrawals, Bonus terms and wagering requirements, Licence registers and identity checks (KYC)

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